Introduction
3 Dot Digital Pty Ltd (“we,” “us,” or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR).
1. Personal Information We Collect
We may collect personal information from you, including your name, email address, phone number, and payment information. This data enables us to provide our services effectively and communicate with you regarding your account and our services.
2. How We Collect Personal Information
We collect personal information directly from you through forms on our website and applications. This includes when you fill out registration forms, contact us through our website, or subscribe to our services. We may also collect information when you communicate with us via email or phone and when you use our services.
3. Purpose of Collecting Personal Information
The personal information we collect is used to provide and maintain our services, process payments, and manage transactions. We use this information to communicate important information about our services, respond to your inquiries, and provide customer support. Your data helps us ensure a smooth and personalized experience with our services.
4. Disclosure of Personal Information
We may share your personal information with third parties necessary for providing our services. This includes payment providers and financial management systems that process transactions on our behalf. These third parties are obligated to protect your information and are authorized to use it only for the purposes we specify, ensuring your data remains secure.
5. International Data Transfers
We do not transfer your personal information internationally. All data is stored and processed within Australia, adhering to local data protection regulations to ensure your information is handled securely and responsibly.
6. Data Retention
We retain your personal information for 12 months after you are no longer a customer, unless a longer retention period is required or permitted by law. This retention period allows us to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You have the right to access your personal information through our applications at any time. If you find any inaccuracies or incomplete data, you can request corrections to ensure your information is up to date. You also have the right to request the deletion of your personal information. To exercise these rights, please contact us at [email protected], and we will assist you promptly.
8. Cookies and Tracking Technologies
We use cookies and similar technologies solely for the proper functioning of our applications. These cookies are essential for the operation of our services and cannot be disabled without affecting performance. They do not track personal data beyond what is necessary for service functionality.
9. Data Security
We implement robust security measures to protect your personal information. This includes encryption in transit and at rest, ensuring that your data is secure when it is transmitted to us and when it is stored on our servers. We use secure servers and firewalls to prevent unauthorized access and conduct regular security assessments and updates to maintain the highest level of protection for your data.
10. Children’s Privacy
Our services are intended for users aged 16 and above. We do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it from our records.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes via email before they take effect, ensuring you are always informed about how we protect your personal information.
12. Legal Basis for Processing (Under GDPR)
Our legal basis for processing your personal information is the performance of a contract to provide you with our services. By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.
13. Complaints
If you have any concerns or complaints about how we handle your personal information, please contact us at [email protected]. We are committed to resolving any issues promptly and efficiently. Your feedback is important to us, and we will make every effort to address your concerns.
14. Contact Us
For any questions or inquiries about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Website Contact Form: Contact | 3 Dot Digital
We are here to assist you and provide any additional information you may require.
15. Regulatory Authorities
If you are not satisfied with our response to your complaint, you have the right to contact the relevant regulatory authorities:
- In Australia: Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
- In the EU: Your local data protection supervisory authority
These organizations can provide further assistance and information about your rights regarding data protection.
Thank you for trusting 3 Dot Digital Pty Ltd with your personal information. We are dedicated to safeguarding your privacy and ensuring the security of your data.